Refund & Cancellation Policy

Effective Date: 7/14/26
Last Updated: 7/14/26

At Dough-ing Good Bakery, every order is prepared with care, time, and attention to detail. Because our desserts are handcrafted, made-to-order products created specifically for each customer, we have established the following Refund & Cancellation Policy.

We appreciate your understanding that once preparation begins, ingredients, supplies, and production time have already been dedicated to your order.

Dough-ing Good Bakery
Made Fresh for Life’s Sweetest Moments.

General Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation eligibility depends on:

The type of order
How much notice is provided
Whether preparation has already begun
Whether ingredients or supplies have already been purchased

Standard Treat Orders

Standard treat orders include items such as:

Cookies
Brownies
Cookie dough dip cups
Other ready-to-order bakery items

For cancellations:

More than 48 hours before pickup or delivery:

A refund may be considered, less any non-refundable processing fees.

Within 48 hours of pickup or delivery:

Refunds are generally not available because ingredients and preparation time have already been committed.

Custom Cake & Specialty Orders

Custom cakes and specialty orders require advance planning, ingredient preparation, scheduling, and design work.

Deposits

Any required deposits for custom cakes or specialty orders are:

Required to reserve your date
Applied toward your final balance
Non-refundable

Deposits cover the time spent planning, designing, and preparing your order.

Custom Cake Cancellations

Cancellation requests must be submitted as soon as possible.

Refund eligibility depends on how far in advance the cancellation is requested and whether production has started.

Once a custom cake has entered preparation, design, baking, decorating, or production stages, refunds are not available.

Order Changes

We understand that plans can change.

If you need to modify your order, please contact us as soon as possible.

Changes may include:

Flavor adjustments
Quantity changes
Design requests
Pickup or delivery updates

We will make every reasonable effort to accommodate changes; however, changes cannot be guaranteed once preparation has begun.

Missed Pickup or Delivery

Customers are responsible for being available during their scheduled pickup or delivery window.

Pickup Orders

If an order is not picked up during the scheduled timeframe, please contact us as soon as possible.

Because our products are perishable, we cannot guarantee freshness, storage availability, or replacement of orders that are not collected as scheduled.

Refunds are not provided for missed pickups.

Delivery Orders

Customers are responsible for providing:

Accurate delivery information
A safe location for delivery
Availability to receive the order

Dough-ing Good Bakery is not responsible for issues caused by:

Incorrect addresses
Customer unavailability
Failure to receive the order
Unsafe delivery conditions

Damaged Products

We take great care when preparing and packaging every order.

If your order arrives damaged, please contact us within 24 hours of pickup or delivery and include:

Your order information
Photos of the product
Details about the issue

We will review each situation individually and determine the appropriate resolution.

Please note that damage caused after pickup or delivery, including improper transportation, handling, heat exposure, or storage, is not the responsibility of Dough-ing Good Bakery.

Weather & Unexpected Circumstances

Dough-ing Good Bakery understands that unexpected situations happen.

In rare circumstances, including:

Severe weather
Equipment failure
Ingredient availability issues
Emergencies
Events outside our control

we may need to modify, delay, or cancel an order.

If we are unable to fulfill your order, we will communicate with you as soon as possible and work toward an appropriate solution.

Taste Preferences

Because our desserts are handcrafted products, refunds are not provided for:

Personal taste preferences
Change of mind
Expected variations in handmade products
Minor differences in appearance from website photos

We encourage customers to review product descriptions, ingredients, and available information before ordering.

Allergies & Dietary Concerns

Customers are responsible for reviewing our Food Allergy Disclaimer before placing an order.

Refunds will generally not be provided when allergy information was not communicated before ordering.

Please contact us before purchase if you have questions about ingredients or allergens.

How to Request Assistance

If you have an issue with your order, please contact us:

Dough-ing Good Bakery

Email: hello@doughinggood.com

Phone: 682-207-8323

Please include:

Name on the order
Order number
Date of pickup or delivery
Description of the concern
Photos when applicable

We will do our best to respond and resolve concerns promptly.

Our Commitment

While this policy protects our small business, our goal is always to provide a wonderful experience.

We want you to love your treats, celebrate your moments, and feel confident ordering from Dough-ing Good Bakery.

Thank you for supporting our small bakery.